Frequently asked questions

- Registered as our member from Please review our product page for information such as product specifications, size, and expected shipping date before adding your desired items to your cart.
- Please review the product description. If the order include products stated with [*This item is not include in the FREE LOCAL SHIPPING promotion.] in product description, Shipping Method will be shown as [Shipping] or [順豐速遞 SF-Express (運費到付)]. The goods under these two shipping methods are delivered by “SF Express” in the form of “Collect on delivery (COD)”, which means the freight charges/tax duties will be collected by the courier at the time of dispatch.
- Complete your shopping cart or proceed to the payment page.
- Proceed to final shopping cart checkout.
- Input your personal details and shipping address upon checkout.
- Complete your purchase (Once your order has been confirmed, you will received an email order confirmation. We do not accept any order cancel / refund)
- TOYZEROPLUS will process and ship out your order as early as possible

- accept Credit cards & PayPal. You can also use the balance in your VISA, Mastercard, American Express, or Paypal account to make a payment through Paypal.
- PayPal processes payments using an encrypted server and does not require credit card information to be sent directly to the seller.
- Our Online Store order is settled in Hong Kong Dollars (HKD) only.

*There is no refund policy.

Product deliveries and shipping fee rearrangements

1.For Hong Kong, Macau, Taiwan and Mainland China:
Normally, goods are delivered by “SF Express” in the form of “Collect on delivery (COD)”, which means the freight charges/tax duties will be collected by the courier at the time of dispatch.
For other overseas regions (Eg. Thailand, Singapore, the United States, Europe and Australia):
Goods are usually delivered by "Hong Kong Post." When consumer place their order, the shipping cost will be paid together with Paypal.

2.Shipping costs are not included in product price displayed on the website.

3. For Gerenal Shipping Fee
"SF Express": For industrial and commercial buildings, the freight fee is usually around HKD$30. There will be an additional charge for delivery service to residential buildings. Please refer to the most recent SF Express quotation.
"Hong Kong Post": The shipping fee is usually around HKD$80, which will be charged to your Paypal account along with the product price when you place your order.

4. We do not have a order self-pickup service from our office.

5. You will receive an email notification with an order tracking number once your product has been shipped, and you should receive your goods within 2-10 working days.
[SF Express] Order tracking link:
[HK POST] Parcel tracking:

6. Why am I unable to track my goods using "SF Express" or "Hong Kong Post"?
First, "SF Express" / "Hong Kong Post" may have already received the goods, but has yet to begin arranging delivery, suggesting that the goods have not yet been officially sent out.
Second, "SF Express" / "Hong Kong Post" has not updated the delivery status online, possibly due to the holidays.
(Problems including those mentioned above occur.) Please contact us if you are still unable to track your delivery after a few days.)

7. Can I change my shipping address after my order has been paid and confirmed?
You are welcome to contact us by, providing us your order number and shipping address updates. If your order hasn't been shipped, we will try to update your order as much as could.